Generating static electricity...................................................................................................................................................................................30
Preventing electrostatic damage to equipment....................................................................................................................................... 31
Personal grounding methods and equipment............................................................................................................................................ 31
Grounding the work area........................................................................................................................................................................................... 32
Recommended materials and equipment.................................................................................................................................................... 32
Cleaning your computer....................................................................................................................................................................................................... 33
Enabling HP Easy Clean (select products only)........................................................................................................................................ 33
Removing dirt and debris from your computer.........................................................................................................................................33
Cleaning your computer with a disinfectant...............................................................................................................................................34
Caring for wood veneer (select products only) ........................................................................................................................................35
Packaging and transporting guidelines.....................................................................................................................................................................35
Accessing support information ......................................................................................................................................................................................36
5 Removal and replacement procedures for authorized service provider parts.................................................................................38
Component replacement procedures .......................................................................................................................................................................38
Preparation for disassembly..................................................................................................................................................................................38
Bottom cover .....................................................................................................................................................................................................................38
Battery....................................................................................................................................................................................................................................40
WWAN module.................................................................................................................................................................................................................. 42
WLAN module.................................................................................................................................................................................................................... 43
Speakers............................................................................................................................................................................................................................... 45
Memory modules............................................................................................................................................................................................................46
Solid-state drive...............................................................................................................................................................................................................48
Audio jack.............................................................................................................................................................................................................................50
Connector board cable............................................................................................................................................................................................... 51
Connector board............................................................................................................................................................................................................. 52
Fan.............................................................................................................................................................................................................................................53
Display assembly............................................................................................................................................................................................................54
System board .....................................................................................................................................................................................................................57
Heat sink ...............................................................................................................................................................................................................................60
Fingerprint reader........................................................................................................................................................................................................... 61
Fingerprint reader cable............................................................................................................................................................................................63
NFC module cable..........................................................................................................................................................................................................63
NFC module ........................................................................................................................................................................................................................64
Touchpad cable................................................................................................................................................................................................................65
Touchpad ..............................................................................................................................................................................................................................66
Card reader cable ...........................................................................................................................................................................................................67
Card reader.........................................................................................................................................................................................................................68
Top cover with keyboard............................................................................................................................................................................................69
6 Computer Setup (BIOS), TPM, and HP Sure Start ......................................................................................................................................................71
Using Computer Setup ............................................................................................................................................................................................................71
Navigating and selecting in Computer Setup ............................................................................................................................................71
Restoring factory settings in Computer Setup..........................................................................................................................................72
Updating the BIOS ..........................................................................................................................................................................................................72
Determining the BIOS version ....................................................................................................................................................................72
Preparing for a BIOS update........................................................................................................................................................................72
Downloading a BIOS update.............................................................................................................................................................73
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