HP recommends that you attempt to restore your system using the Restoring and recovery methods on page
67.
Creating a system restore
System Restore is available in Windows. The System Restore software can automatically or manually create
restore points, or snapshots, of the system les and settings on the computer at a particular point.
When you use System Restore, it returns your computer to its state at the time you made the restore point.
Your personal les and documents should not be aected.
Restoring and recovery methods
After you run the rst method, test to see whether the issue still exists before you proceed to the next
method, which might now be unnecessary.
1. Run a Microsoft System Restore.
2. Run Reset this PC.
NOTE: The options Remove everything and then Fully clean the drive can take several hours to
complete and leave no information on your computer. It is the safest way to reset your computer before
you recycle it.
3. Recover using HP Recovery media. For more information, see Recovering using HP Recovery media on
page 67.
For more information about the rst two methods, see the Get Help app:
▲ Select the Start button, select All apps, select the Get Help app, and then enter the task you want to
perform.
NOTE: You must be connected to the internet to access the Get Help app.
Recovering using HP Recovery media
You can use HP Recovery media to recover the operating system and drivers that were installed at the factory.
On select products, it can be created on a bootable USB ash drive using the HP Cloud Recovery Download
Tool.
For details, see Using the HP Cloud Recovery Download Tool to create recovery media (select products only) on
page 66.
NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to
http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.
To recover your system:
▲ Insert the HP Recovery media, and then restart the computer.
NOTE: HP recommends that you follow the Restoring and recovery methods on page 67 to restore your
computer before you obtain and use the HP recovery discs. Using a recent backup can return your machine to
a working state sooner than using the HP recovery discs. After the system is restored, reinstalling all the
operating system software released since your initial purchase can be a lengthy process.
Creating a system restore
67
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