c. Select the Cleaning Page option.
d. Load plain letter or A4 paper when you are prompted.
Wait until the process is complete. Discard the page that prints.
5. Print a configuration page to test the printer.
a. 2-line control panels: On the printer control panel, press the
button.
Touchscreen control panels: From the Home screen on the printer control panel, swipe until the
Setup menu displays. Touch the Setup
icon to open the menu.
b. Open the Reports menu.
c. Select Configuration Report.
If none of these steps resolves the problem, the printer might need service. Contact HP customer support.
ENWW Clear paper jams 139
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