4. From the Cartridge Policy drop-down menu, select Off.
5. Click the Apply button.
Troubleshoot Cartridge Policy control panel error messages
Error message Description Recommended action
10.30.0X Unauthorized <Color> Cartridge The administrator has configured this
printer to use only genuine HP supplies
that are still under warranty. The cartridge
must be replaced to continue printing.
Replace the cartridge with a genuine HP
toner cartridge.
If you believe you purchased a genuine HP
supply, visit
www.hp.com/go/
anticounterfeit to determine if the toner
cartridge is a genuine HP cartridge, and
learn what to do if it is not a genuine HP
cartridge.
Enable or disable the Cartridge Protection feature
Use the printer control panel to enable the Cartridge Protection feature
1. Open the menus by touching or pressing the Setup button or the OK button on the printer control
panel.
2. Open the following menus:
●
System Setup
●
Supply Settings
●
Cartridge Protection
3. Select Protect Cartridges.
4. When the printer prompts to confirm, select Continue to enable the feature.
CAUTION: After enabling cartridge protection for the printer, all subsequent toner cartridges installed
in the printer are automatically and permanently protected. To avoid protecting a new cartridge, disable
the Cartridge Protection feature before installing the new cartridge.
Turning the feature off does not turn off protection for cartridges that are currently installed.
Use the printer control panel to disable the Cartridge Protection feature
1. Open the menus by touching or pressing the Setup button or the OK button on the printer control
panel.
2. Open the following menus:
●
System Setup
●
Supply Settings
●
Cartridge Protection
3. Select Off.
ENWW Configure the HP toner-cartridge-protection supply settings 31
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