Solving Problems with Your Computer
Troubleshooting Techniques
Reference Guide 101
4. Select the modem you want to test.
5. Click Properties, Diagnostics, Query Modem.
• In Windows Help, use the Modem Troubleshooter.
If the modem connection is dropped when transferring large files
• There may be static or interference on the phone line. Try connecting later.
• In Windows 98, if a serial or PC card modem is not working, disable the internal
modem.
1. Click Start, Settings, Control Panel.
2. Double-click System.
3. Click the Device Manager tab.
4. Double-click Modem to list the current modem devices.
5. Double-click the internal modem.
6. Select the checkbox “Disable in this hardware profile.”
• In Windows 2000, if a serial or PC card modem is not working, disable the internal
modem.
1. Click Start, Settings, Control Panel.
2. Double-click Phone and Modem Options.
3. Select the Modems tab.
4. Select the internal modem.
5. Click Remove.
6. Click OK.
One-Touch button problems
If One-Touch buttons are not working properly
• Check that the applications associated with the buttons are the ones you want.
1. Click Start, Settings, Control Panel.
2. Double-click Keyboard.
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