Service and Support
Getting Support for Your HP Notebook PC
Reference Guide 89
• the basic services included with your warranty, as well as descriptions of enhanced
and custom services
• latest support telephone numbers for HP products
To call the HP Customer Care Center
If you are unable to solve a problem with your computer, you can call the HP Customer
Care Center. The Customer Care Center will assist you at no charge during the term of
the warranty; you are responsible only for cost of the telephone call. During the free
assistance period, HP will assist with questions about:
• applications and operating systems included with your computer
• HP-described operation environments and conditions
• HP accessories, HP upgrades, and basic operation and troubleshooting
HP will not be able to help with questions about:
• non-HP hardware, software, operating systems, or usage not intended for—or not
included by HP with—the product
• how to repair the product yourself
• product development or custom installations
• consulting
To locate the Customer Care Center in your area, check the following table. HP Customer
Care Centers will assist you for free during the term of the warranty; you are responsible
only for the cost of the telephone call. Check the HP notebook website
(www.hp.com/notebooks) for the most complete and current list of phone numbers
North America
United States
Canada
Mexico City +52 58 9922
Mexico (outside Mexico City)
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