Solving Problems with Your Computer
Troubleshooting Techniques
Reference Guide 103
If a PC card modem is not working
• In Windows 98, disable the internal modem.
1. Click Start, Settings, Control Panel.
2. Double-click System.
3. Click the Device Manager tab.
4. Double-click Modem to list the current modem devices.
5. Double-click the internal modem.
6. Select the checkbox “Disable in this hardware profile.”
• In Windows 2000, disable the internal modem.
1. Click Start, Settings, Control Panel.
2. Double-click Phone and Modem Options.
3. Select the Modems tab.
4. Select the internal modem.
5. Click Remove.
6. Click OK.
You may also want to test the PC card with diagnostics. See “Testing Hardware
Operation.”
Performance problems
If the computer pauses or runs sluggishly
• Press Ctrl+Alt+Del to see if an application is not responding.
• Reboot the computer.
• Delete temporary and unneeded files.
• Certain background operations (such as virus-scanning software) can affect
performance while they’re running.
• Some file browsers may be unresponsive while they’re processing a graphic image or
waiting for broken network connections to time out.
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