Service and Support
Obtaining Repair Service
92 Reference Guide
Obtaining Repair Service
To receive warranty repair service
To receive warranty repair service, contact your HP Customer Care Center. Check “To
call the HP Customer Care Center” on page 89 for the phone number.
The support technician will help qualify your unit for warranty repair, based on the
warranty applicable to your unit and original purchase date, and will provide you with
repair processes. Warranty service may include the cost of shipping, handling, duties,
taxes, freight, or fees to or from the service location.
To repair your computer outside the warranty period
If your PC is no longer in the warranty period, contact the appropriate Customer Care
Center. The HP support person will let you know about repair charges and processes.
To prepare your computer for shipment
1. Important. Back up the contents of your hard disk drive to floppy disks, tape, or a
network drive.
While your computer is being repaired, the hard disk may be replaced or reformatted.
2. Hewlett-Packard cannot guarantee the return of removable components. Please
remove the following before you send your computer for service:
• PC cards
• AC adapter and power cord
• CDs in the CD player
• floppy disks in the floppy disk drive
3. When shipping your computer to Hewlett-Packard, please use the original product
packaging or other substantial packaging in order to avoid damage in transit.
HP recommends that you leave the hard disk drive in the computer when you send it for
repair. When the computer is returned, you can restore your data from the backup you
made. If you nevertheless want to remove the hard disk drive for this (or some other)
reason, see “Removing and Reinstalling the Hard Disk Drive” on page 115.
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