HP ProLiant DL388 - Memory-Related Port 85 Codes

Error messages 168
o
Hard drives
o Peripheral devices
IMPORTANT: Processor socket 1 and PPM slot 1 must be populated at all times or the server does
not function properly.
CAUTION: Before removing or replacing any processors, be sure to follow the guidelines
provided in "Performing processor procedures in the troubleshooting process (on page 17)."
Failure to follow the recommended guidelines can cause damage to the system board, requiring
replacement of the system board.
2. Remove all processors and PPMs, except the processor installed in socket 1 and the corresponding
PPM.
CAUTION: Before replacing or reseating any processors, be sure to follow the guidelines
provided in "Performing processor procedures in the troubleshooting process (on page 17)."
Failure to follow the recommended guidelines can cause damage to the system board requiring
replacement of the system board.
3. Reseat the processor in socket 1.
CAUTION: Before replacing or reseating any processors, be sure to follow the guidelines
provided in "Performing processor procedures in the troubleshooting process (on page 17)."
Failure to follow the recommended guidelines can cause damage to the system board requiring
replacement of the system board.
4. Reseat the remaining processors, rebooting after each installation to identify any failed processors.
IMPORTANT: Populate the processors in the following order: 1, 2, 4, 3.
IMPORTANT: Always install a PPM when you install a processor. The system fails to boot if the
PPM is missing.
5. Replace the processor in socket 1.
6. Replace the processor board, if applicable.
7. Replace the system board.
IMPORTANT: If replacing the system board or clearing NVRAM, you must re-enter the server
serial number through RBSU ("Re-entering the serial number and product ID" on page 72).
Memory-related port 85 codes
Memory-related port 85 codes display in the format 4xh.
IMPORTANT: Reboot the server after completing each numbered step. If the error condition
continues, proceed with the next step.
To troubleshoot memory-related error codes:
1. Check the memory LEDs for any identified errors or failed DIMMs, and take corrective action.