Contents 3
Contents
Introduction .................................................................................................................................. 8
What's new ................................................................................................................................................. 8
Revision history ............................................................................................................................................ 8
375445-xx9 (June 2010) .................................................................................................................... 8
375445-xx8 (July 2009) ..................................................................................................................... 9
375445-xx7 (November 2008) ......................................................................................................... 10
375445-xx6 (September 2007)......................................................................................................... 10
375445-xx5 (June 2006) .................................................................................................................. 10
375445-xx4 (May 2006) ................................................................................................................. 11
375445-xx3 (September 2005)......................................................................................................... 11
Getting started ............................................................................................................................ 12
HP ProLiant 100 Series Server troubleshooting information ............................................................................. 12
How to use this guide ................................................................................................................................. 12
Pre-diagnostic steps .................................................................................................................................... 13
Important safety information .............................................................................................................. 13
Symptom information ........................................................................................................................ 16
Prepare the server for diagnosis ......................................................................................................... 16
Common problem resolution ........................................................................................................ 19
Loose connections ...................................................................................................................................... 19
Service notifications .................................................................................................................................... 19
Firmware updates ...................................................................................................................................... 19
DIMM handling guidelines .......................................................................................................................... 19
Hard drive guidelines ................................................................................................................................. 20
SAS and SATA hard drive guidelines ................................................................................................. 20
SCSI hard drive guidelines ................................................................................................................ 20
Hard drive LED combinations ...................................................................................................................... 21
Hot-plug SCSI hard drive LED combinations ........................................................................................ 21
SAS and SATA hard drive LED combinations ...................................................................................... 21
Server updates with an HP Trusted Platform Module and BitLocker™ enabled ................................................... 22
Diagnostic flowcharts .................................................................................................................. 23
Troubleshooting flowcharts .......................................................................................................................... 23
Troubleshooting flowchart reference websites ...................................................................................... 23
Start diagnosis flowchart ................................................................................................................... 25
General diagnosis flowchart .............................................................................................................. 25
Power-on problems flowchart ............................................................................................................. 27
POST problems flowchart .................................................................................................................. 31
Operating system boot problems flowchart ......................................................................................... 33
Server fault indications flowchart ....................................................................................................... 35
Hardware problems .................................................................................................................... 38
Procedures for all ProLiant servers ................................................................................................................ 38
Power problems ......................................................................................................................................... 38
Power source problems ..................................................................................................................... 38
Power supply problems ..................................................................................................................... 38
UPS problems .................................................................................................................................. 39
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