Action recommended
Additional
information
only). This problem is currently being investigated
and will be corrected in the next revision of Library
and Tape tools. This note will be updated once the
problem has been corrected but until then do not
use Library and Tape Tools to diagnose issues with
this product. This problem only relates to the
Q1546A product, no other DAT 40 variants are
affected.
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HP Support contact details
Action
recommended
Additional information
Contact HP Support.
Click here for information on calling HP and other ways to
contact HP for technical support.
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Hung drive issue
Try in the following order:
1. Run Library and Tape Tools to check connectivity
.
2. Power cycle the drive
.
3. Check SCSI/HBA/Driver configuration of the drive
.
4. Check LEDs
.
5. Swap drive to a known good system and test using Library and Tape Tools
.
6. Inspect power and SCSI cables, discard if faulty or damaged
.
7. Re-run Library and Tape Tools to check connectivity and upgrade to latest firmware
.
8. HP Support contact details
.
Hung drive troubleshooting details
Run Library and Tape Tools to check connectivity
Action recommended
Additional
information
Run HP Library and Tape Tools (L&TT) to check
connectivity to the drive.
NOTE:
Due to issues in development Library and Tape
Click here for
information on HP
Library and Tape
Tools.
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