Check if you have an Arcserve issue
Action recommended Additional information
Check compatibility with
Arcserve.
Click here to visit www.hp.com/go/connect.
Check if after replacing a drive,
ARCserve reports that the drive
is offline.
Click here for information on after replacing
the drive, ARCserver reports that the drive is
offline.
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HP Support contact details
Action
recommended
Additional information
Contact HP Support.
Click here for information on calling HP and other ways to
contact HP for technical support.
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LEDs issue
Try in the following order:
1. Check LEDs to determine the status of your drive
.
2. Check if all LEDs are off
.
3. Check if green Tape LED is flashing slowly
.
4. Check if green Tape LED is flashing rapidly
.
5. Check if amber Clean LED is flashing
.
6. Check if amber Clean LED is triggered regularly despite cleaning
.
7. If DAT8/24/40, check if the cleaning tape is ejected quickly (less than 20 seconds) after
loading and the green Tape LED is FLASHING.
8. If DAT72, check if the cleaning tape is held by the drive for more than 2 minutes after
loading and the green Tape LED is FLASHING.
9. Check if the amber Clean LED is on constantly
.
10. Check if the drive is in OBDR mode (Tape Error and Clean LEDs flashing slowly)
.
11. Run Device Analysis Test in Library and Tape Tools
.
12. Upgrade to latest firmware
.
13. HP Support contact details
.
LEDs troubleshooting details
Check LEDs to determine the status of your drive
Action recommended Additional information
Check LEDs and confirm drive status by
checking the front panel LEDs document.
Click here for information on the
HP DAT front panel LEDs.
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