Action recommended
Additional
information
Due to issues in development Library and Tape
Tools cannot be reliably used to diagnose potential
issues with the DAT 40 Hotplug drive (Q1546A
only). This problem is currently being investigated
and will be corrected in the next revision of Library
and Tape tools. This note will be updated once the
problem has been corrected but until then do not
use Library and Tape Tools to diagnose issues with
this product. This problem only relates to the
Q1546A product, no other DAT 40 variants are
affected.
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HP Support contact details
Action
recommended
Additional information
Contact HP Support.
Click here for information on calling HP and other ways to
contact HP for technical support.
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Installation/configuration issue
Try in the following order:
1. Check tape drive and server compatibility
.
2. Check server hardware compatibility
.
3. Check host operating system (O/S) compatibility with server
.
4. Check backup software to device compatibility
.
5. Check driver is correct/loaded
.
6. Check connectivity with Library and Tape Tools
.
7. Check for Operating System or application issues
.
8. HP Support contact details
.
Installation/configuration troubleshooting details
Check tape drive and server compatibility
Action recommended Additional information
Check the tape drive/server combination is
supported.
Click here to visit
www.hp.com/go/connect.
Check if an additional SCSI controller card, Click here to visit
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