Action 
recommended 
Additional information 
media. 
Click here for information on DDS media label 
placement. 
Click here for information on the Defective Media 
Exchange process for Travan, DDS, MO, CDR/RW media 
(Warranty Process). 
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HP Support contact details 
Action 
recommended 
Additional information 
Contact HP Support.  
Click here for information on calling HP and other ways to 
contact HP for technical support. 
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Performance issue 
Try in the following order:  
1.  Check performance using HPTapePerf
.  
2.  Performance troubleshooting steps
.  
3.  Check drive using Library and Tape Tools
.  
4.  Additional help on performance and using HP Performance Assessment Tools
.  
5.  HP Support contact details
.  
Performance troubleshooting details 
Check performance using HPTapePerf  
Action recommended  Additional information 
Check performance using 
HPTapePerf. 
Click here for information on performance 
troubleshooting and using performance assessment 
tools. 
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Performance troubleshooting steps 
Action recommended  Additional information