Action recommended
Additional
information
(Q1546A only). This problem is currently being
investigated and will be corrected in the next
revision of Library and Tape tools. This note
will be updated once the problem has been
corrected but until then do not use Library and
Tape Tools to diagnose issues with this
product. This problem only relates to the
Q1546A product, no other DAT 40 variants are
affected.
firmware on a DDS-
4/DAT40 autoloader.
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HP Support contact details
Action
recommended
Additional information
Contact HP Support.
Click here for information on calling HP and other ways to
contact HP for technical support.
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Stuck tape issue
Try in the following order:
1. Manually press the Eject button
.
2. Perform a Forced Eject
.
3. Power cycle the drive
.
4. Check for conflicts in backup software services
.
5. Check SCSI/HBA/Driver configuration of the drive
.
6. Check the software has not sent a prevent media removal command
.
7. Run Library and Tape Tools device analysis test
.
8. Upgrade to the latest firmware
.
9. HP Support contact details
.
Stuck tape troubleshooting details
Manually press the Eject button
Action recommended Additional information
Press the Eject button.
Click here for information on the
media being jammed and
unable to eject.
Allow one minute for the tape to eject.
Click here for information on the
media being jammed and
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