If You Have a Problem
26 Troubleshooting Guide
Frequently Asked Questions
FAQs
General problems
How can I reinstall my PC’s operating system?
Use the HP Image Creation & Recovery CD-ROM and HP Image Library
& Diagnostics CD-ROM provided with your PC (refer to page 28)
Why is my PC running
slowly/producing strange messages?
• If you are connected to a network, the slowness of your PC may be
caused by the network.
• Your PC may be infected by a virus. Use an antivirus utility to erase
any viruses.
Or, update your PC’s BIOS. You can download the BIOS and updating
instructions from
www.hp.com/go/vectrasupport
.
I’ve been experiencing problems with my PC ever
since I installed some new software. What can I do?
Uninstall the software to see whether this solves the problem. If the
problem continues, contact the software manufacturer for help or
information on known compatibility problems.
Can I use USB hardware devices with the operating
system preloaded on my PC?
Yes.
How can I find out what BIOS version is used in my
PC?
Restart the PC, enter Setup by pressing
F2
or
F8
just after the
computer powers-on. The BIOS version will be displayed in the main
menu.
Where can I get information about the latest HP
drivers?
From HP’s website:
www.hp.com/go/vectrasupport
My PC runs Scandisk when I boot under Windows
98 SE even if the previous shutdown appeared to
finish normally. Why?
Sometimes your PC may appear to shutdown successfully when it has
not. In these cases the operating system thinks that Windows has been
shutdown incorrectly and runs Scandisk.
A solution for this problem can be found at:
support.microsoft.com/support/kb/articles/
Q273/0/17.asp
Why doesn’t my PC start when using a console
switch?
This only applies to switches that internally connect both power lines of
the PS/2 mouse and keyboard.To solve the problem, use one mouse for
each PC connected to the console switch.
How can I use the LEDs on the front panel to
troubleshoot my PC?
The LEDs on the front panel indicate the various states your PC is in.
The On/Off LED indicates the power modes status of your PC. The three
states are: green (PC is on), blinking green (PC is suspended) and off (PC
is off).
The Lock LED indicates whether your PC is locked or not. The two states
are: orange (PC is locked) and off (PC is not locked).
Problems with power management
My PC hangs when coming back from suspend
under Windows 98. What should I do?
Occasionally, under Windows 98 SE, the PC does not wake from
standby mode. To solve the problem, open the power management
window by clicking
Start
Settings
Control Panel
Power
Management
.
In the System Standby field, enter a value that is smaller than the value
in the Turn Off Monitor field.
My parallel port did not work after waking up from
standby mode S1 under Windows 98
This is a known issue with Windows 98 ACPI. See
support.microsoft.com/support/kb/articles/
Q242/9/39.ASP?LNG=ENG&SA=AL
Hitting a key on my keyboard does not always
wake up the PC. Why?
Your PC may be in a “deep sleep” mode. Normally, you can wake the PC
by pressing any key or the On/Off button. However, the operating
system can disable the keyboard.
To enable the keyboard, right-click
My Computer
and select
Properties
Hardware
Device Manager
.
Right-click on your keyboard, select
Properties
and check the
“Allow this device to bring the computer out of standby” checkbox.
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