If You Have a Problem
27 Troubleshooting Guide
Need More Help?
For more detailed help refer to:
• HP Instant Support at
www.hp.com/go/instantsupport
.
For automated diagnostics and solutions, software solutions, and the troubleshooting knowledge base.
• The HP Vectra support web site at:
www.hp.com/go/vectrasupport
.
For downloads, documentation, support and troubleshooting information.
Problems with recovery cd-roms
When using the Image Creation and Recovery CD-
ROM, the PC stops. Why?
When the BIOS setup field "State after power failure" is set to "Off"
the PC stops and does not reboot correctly. To solve the problem,
manually power on the PC and continue the recovery process.
Why is my PC not booting from the
CD-ROM?
It is likely that some BIOS-level settings (boot device order, security
settings etc.) do not have correct values. Restart your PC and enter the
Setup program by pressing
F8
and then selecting the option to enter
Setup). Change the incorrect settings, then try booting from the CD-
ROM again.
It is also possible that the CD-ROM drive is not connected properly.
Problems with LANs
I get an error message in Windows 98 when
changing the name of the workgroup. What can I
do?
After changing the Workgroup Name in the
Network Properties
window your computer will prompt you to reboot. After rebooting,
reboot a second time to fix the problem.
Problems with storage devices
I have a problem when I try to boot on my ZIP
device. What can I do?
Your Zip device must be installed on the secondary IDE channel as
‘master’ and your CD driver as ‘slave’. In addition, in the BIOS setup, it
must be placed before the floppy drive in the boot order.
The Zip device attached to the parallel port of my
PC doesn’t work under Windows 98. What should I
do?
This is due to an incompatibility problem between the Iomega driver and
a patch released by Microsoft for another problem.
If you experience this problem, you need to uninstall the Microsoft patch
by typing the following command at a DOS command prompt:
Start
Programs
MS-DOS prompt
%windir%\rundll.exe% windir%\system\setupx.dll,InstallHinf
SectionDefaultInstall 132
%windir%\inf\qfe\win98.se\242939un.inf
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