If You Have a Problem
25 Troubleshooting Guide
Serial or Parallel Port Test Error
Have you checked that...
How
The port is correctly configured in the PC’s
Setup program
1 Switch the PC OFF then ON.
2 Press
F8
just after the computer powers-on, then select
Enter Setup.
3 Check the port is enabled and the correct setting is selected under
I/O
Device Configuration
in the
Advanced
menu.
You have not connected a device incorrectly or
forgotten to switch it on
1 Switch off the PC.
2 Plug the cables into the correct connectors on the back of the PC.
3 Switch on the PC and the external devices.
You have installed the correct device drivers
Refer to the documentation for your serial or parallel device.
There is not a hardware problem
Run e-Diagtools. Refer to page 28.
You are using the latest BIOS for your PC
Download the latest BIOS and instructions for its installation from HP’s Web
at: www.hp.com/go/vectrasupport
If the problem persists, contact your authorized support provider
Other Configuration Problems
If the POST produces an error not covered in this section...
Have you checked that...
How
The
Se
tup program settings are correct
1 Turn on or restart the PC.
2 Press
F8
just after the computer powers-on, then select
Enter Setup
.
You are using the latest BIOS for your PC
Download the latest BIOS and instructions for its installation from HP’s Web
at:
www.hp.com/go/vectrasupport
If the problem persists, contact your authorized support provider
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