If You Have a Problem
24 Troubleshooting Guide
Hard Disk or CD-ROM Drive Test Error
Have you checked that...
How
The drive is correctly configured in the PC’s
Setup program
1 Switch the PC OFF then ON.
2 Press
F8
just after the computer powers-on, then select
Enter Setup.
3 Check the drive is enabled and the correct type is selected.
The hard disk or CD-ROM drive is working
To test your hard drive, run e-Diagtools from the HP Image Creation &
Recovery CD-ROM. To test your CD-ROM drive, run e-Diagtools from the Utility
Partition on your hard drive. Refer to page 28.
You are using the latest BIOS for your PC
Download the latest BIOS and instructions for its installation from HP’s Web at:
www.hp.com/go/vectrasupport
Advanced Troubleshooting
The drive cables are correctly connected
1 Disconnect the power cord.
2 Remove the PC’s cover (see page 35).
3 Check the drive’s power and data cables are correctly connected. Refer to
the HP Vectra XE310 Upgrade Guide (details on page 6).
4 Close the PC then switch it on and check it works.
The drive cable is working
1 Disconnect the power cord.
2 Remove the PC’s cover (see page 35).
3 Replace the drive cable by a known working cable from the same model
of PC, if possible.
4 Close the PC then switch it on and check it works.
The drive itself has not failed
1 Disconnect the power cord.
2 Remove the PC’s cover (see page 35).
3 Replace the drive by a known working drive from the same PC model, if
possible. Refer to the HP Vectra XE310 Upgrade Guide (see page 6).
4 Close the PC then switch it on and check it works.
If the problem persists, contact your authorized support provider
CMOS Test Error
Have you checked that...
How
The internal battery is working
1 Set the PC to the correct time (refer to the operating system manual).
2 Switch off and unplug the PC for an hour.
3 Restart the PC and check the time is correct.
4 If the time is incorrect, replace the PC’s battery. Refer to the HP Vectra
XE310 Upgrade Guide (details on page 6).
You are using the latest BIOS for your PC
Download the latest BIOS and instructions for its installation from HP’s Web at:
www.hp.com/go/vectrasupport
The CMOS is not corrupted
• Clear your PC’s CMOS in the PC’s Setup program (the recommended
method) if you have access to this option. Press
F8
just after the computer
powers-on, then select
Enter Setup
.
• Clear your PC’s CMOS manually. Refer to page 31.
Advanced Troubleshooting
Power is correctly connected to the system
board
1 Disconnect the power cord.
2 Remove the PC’s cover (see page 35).
3 Check the power connector is correctly attached to the system board.
4 Close the PC, reconnect the power cord and check the PC starts.
You don’t need to restore the default
configuration settings
1 Switch the PC OFF then ON.
2 Press
F8
just after the computer powers-on, then select
Enter Setup
.
3 Press
F9
to restore Setup default values.
4 Press
F10
to exit the Setup program saving changes.
If the problem persists, contact your authorized support provider
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