If You Have a Problem
19 Troubleshooting Guide
My PC Has an Audio (Sound) Problem
No Sound When Running Applications
Have you checked that...
How
The volume, mute, and balance settings are correct
Refer to the operating system documentation for more information
Advanced Troubleshooting
The problem is not caused by a hardware conflict.
Hardware conflicts occur when two or more
peripheral devices compete for the same signal lines
or channels. Conflicts between your audio interface
and a peripheral device might be due to the settings
of the I/O addresses, IRQ or DMA channel.
Check the settings of the audio interface and other accessories in your
system.
No Sound When Playing a Multimedia or Audio CD
Have you checked that...
How
The volume control on the CD-ROM drive is
correctly set
Turn up the volume dial on the front of the drive
If you are using headphones or speakers:
• they are correctly connected
• the operating system volume controls are
correctly set.
• Double-click on the speaker icon on the taskbar, then set the required
volume with the volume slider
The audio cable for the CD-ROM drive is correctly
connected to the connector on the system board.
Refer to page 37.
The CD-ROM drive and Windows Media Player
settings are configured to “Analog” mode
To enable your CD-ROM drive in Analog mode (on Windows 2000 or XP)
select (
Settings
)
Control Panel
from the
Start
menu
.
Select
System
Hardware
Device Manager,
then click on DVD/CD-
ROM drive and right-click on the device you want to configure. Uncheck
the
Enable digital CD Audio for this CD-ROM device
box, then
restart your PC.
To change your Windows Media Player settings to Analog mode, open
Windows Media Player:
Windows 2000
Select
To o l s
Options
, then click on
CD Audio
. Uncheck the
Digital Playback
box. Click
OK
.
Windows XP
Select
To o l s
Options
Devices
, then select
Audio Source
Properties.
In Playback, check the
Analog
box.
The settings will take effect next time you open Windows Media Player.
Note: Analog mode is not the recommended mode.
A New Add-On Sound Card Does Not Work
Have you checked that...
How
You have disabled the integrated sound features on
your PC as required
To disable integrated sound (on Windows 98 and 2000), select
Control
Panel
from the
Start
menu, then click on
Multimedia
(or
Sounds
and Multimedia
for Windows 2000). Click on the
Audio Device
icon, then select the
Do not use audio features
on this device radio
button.
To Next Page
Loading...
