3 Troubleshooting Guide
Table of Contents
How to Recognize Your HP Vectra XE310 Model and Series 5
Vectra XE310 Information Roadmap . . . . . . . . . . . . . . . . . 6
Finding Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
If You Have a Problem
What to Do First . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
My PC Doesn’t Start Properly . . . . . . . . . . . . . . . . . . . . 11
My PC Isn’t Working Properly . . . . . . . . . . . . . . . . . . . . . 13
Hardware Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Software Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
My PC Has an Audio (Sound) Problem . . . . . . . . . . . . . . . 19
Startup Errors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . . 26
Need More Help? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Diagnose Your Hardware (e-Diagtools). . . . . . . . . . . . . . . 28
Recovery CD-ROMs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
HP Setup Program. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Clearing Your PC’s CMOS (BIOS) Settings. . . . . . . . . . . . 31
Your PC’s BIOS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Accessing Components in the PC . . . . . . . . . . . . . . . . . . 35
Support and Information Services . . . . . . . . . . . . . . . . . . 39
HP Customer Care Center Phone Numbers. . . . . . . . . . . . 40
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