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machine to a working state sooner than using the HP recovery discs. After the system is restored,

reinstalling all the operating system software released since your initial purchase can be a lengthy process.

Restoring and recovering your system

You have several tools available to recover your system both within and outside of Windows if the desktop

cannot load.

HP recommends that you attempt to restore your system using the Restoring and recovery methods on page

69.

Creating a system restore

System Restore is available in Windows. The System Restore software can automatically or manually create

restore points, or snapshots, of the system les and settings on the computer at a particular point.

When you use System Restore, it returns your computer to its state at the time you made the restore point.

Your personal les and documents should not be aected.

Restoring and recovery methods

After you run the rst method, test to see whether the issue still exists before you proceed to the next

method, which might now be unnecessary.

1. Run a Microsoft System Restore.

2. Run Reset this PC.

NOTE: The options Remove everything and then Fully clean the drive can take several hours to

complete and leave no information on your computer. It is the safest way to reset your computer before

you recycle it.

3. Recover using HP Recovery media. For more information, see Recovering using HP Recovery media on

page 69.

For more information about the rst two methods, see the Get Help app:

■

Select the Start button, select All apps, select the Get Help app, and then enter the task you want to

perform.

NOTE: You must be connected to the internet to access the Get Help app.

Recovering using HP Recovery media

You can use HP Recovery media to recover the operating system and drivers that were installed at the factory.

On select products, it can be created on a bootable USB ash drive using the HP Cloud Recovery Download

Tool.

For details, see Using the HP Cloud Recovery Download Tool to create recovery media (select products only) on

page 68.

NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to

http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.

To recover your system:

Restoring and recovering your system

HP Victus User Manual

Questions and Answers: