3. Select Time based password or Encryption based password.
4. Click Apply.
Generating the encryption-based ciphertext from the SP 5.x SC
In advance or at the time of a support session, the administrator can generate the ciphertext (blob) and
provide it to Hewlett Packard Enterprise Support to be deciphered. Before or upon arriving at the site, the
approved service provider can obtain the password from Hewlett Packard Enterprise Support over the
phone, text message, or email.
Procedure
1. Connect and log in to the HPE 3PAR Service Processor (SP) 5.x.
2. From the HPE 3PAR Service Console (SC) main menu, select Service Processor, and then select
Actions > HPE Support password.
3. Select Encryption based password.
4. Click Apply.
The ciphertext is displayed.
5. Copy and paste that ciphertext into an email, text message, or into an encrypted zip file and send to
Hewlett Packard Enterprise Support.
The ciphertext is safe to email, because the random credential contained in the ciphertext is first
encrypted and then wrapped using a public key. Only Hewlett Packard Enterprise can unwrap the
encrypted credential using the corresponding private key.
Setting time-based or encryption-based password option from the SP 5.x TUI
Procedure
1. Connect and log in to the HPE 3PAR Service Processor (SP) 5.x.
2. From the HPE 3PAR Text-Based User Interface (TUI) main menu, enter the menu option for Secure
Password Management.
The current mode is displayed after Current password mode: as either TIME or ENCRYPT.
3. Enter the menu option for Change password mode to <TIME or ENCRYPT>.
48 Generating the encryption-based ciphertext from the SP 5.x SC
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