6.12 What do I do if I am unable to open USB debugging? ........................................................................................... 125
6.13 What do I do if my phone will not connect to a computer when in USB debugging mode? .................................. 125
6.14 How do I check the remaining space in the phone's internal storage and microSD card? ...................................... 125
6.15 How do I find the default storage location of my files? .......................................................................................... 125
6.16 How do I format the internal storage? .................................................................................................................... 126
6.17 Why is data lost when I remove my microSD card? ............................................................................................... 126
6.18 How do I change the location where files are stored? ............................................................................................ 126
6.19 How do I save files downloaded from the browser directly to the microSD card? ................................................. 126
6.20 How do I move files to the microSD card? ............................................................................................................. 126
6.21 How do I format the microSD card? ....................................................................................................................... 126
6.22 Can the Files sort files by type? .............................................................................................................................. 126
6.23 How can I check my phone's information? ............................................................................................................. 127
6.24 After I connect my phone to a computer using a USB cable, what do View photos, Manage files, and USB storage
in the drop-down notification panel mean? .................................................................................................................... 127
6.25 Why can't my phone connect to a computer? ......................................................................................................... 127
6.26 Why can't I use my computer to view photos on my phone after connecting my phone to a computer with a USB
cable and choosing View photos in the drop-down notification panel? .......................................................................... 127
1. The View photos mode only allows you to view photos or screenshots in your
phone's internal storage. ............................................................................................................. 127
2. If you have an external microSD card, you can touch USB storage in the drop-down
notification panel to use your computer to view photos on your phone. ......................... 127
6.27 Why won't my car play music or videos when I connect my phone to a car with a USB cable? ............................ 128
6.28 Why can't my phone connect to computers that run Windows 7 and 8 while in Manage files mode?.................... 128
6.29 How can I connect my phone to a computer running Linux or OSX? .................................................................... 128
6.30 How do I enable USB debugging mode (required by a third-party app)?............................................................... 128
6.31 In Manage files mode, why are the files displayed on the computer different to those displayed on the phone? ... 129
6.32 How can I safely remove an OTG cable connected to a USB flash drive? ............................................................. 129
Go to Settings > All > Storage > My SD card and touch Unmount SD card. ................... 129
6.33 Why is it hard to insert or remove the data cable? .................................................................................................. 129
7 Smart infrared ............................................................................................................................ 130
7.1 Does my phone support smart infrared? ................................................................................................................... 130
8 Location service and navigation ............................................................................................. 131
8.1 Why does the GPS positioning function fail? ........................................................................................................... 131
8.2 Why can't the GPS of my phone search for a satellite? ............................................................................................ 131
8.3 Why can't a third-party application map load the map data? .................................................................................... 131
8.4 Why can't the installed third-party positioning application locate correctly? ........................................................... 132
8.5 Why does the GPS icon occasionally appear on the status bar? ............................................................................... 132
8.6 Why is the compass inaccurate? ............................................................................................................................... 132
8.7 Is the GPS function charged? .................................................................................................................................... 132
8.8 What can I do when the GPS software locates slowly or fails to locate? ................................................................. 132