2. Check that the default messaging app has the notification panel display permission. Go
to Settings > All > Manage apps, find the default messaging app under All, and open it.
The name of the default messaging app is Contacts. Check whether Show notifications
is deselected. If so, select Show notifications. Check whether the application used for
SMS reception is disabled. If so, enable the application.
3. Check that the notification function of the messaging app is enabled. On the messaging
screen, touch the menu icon then Settings. Check that Message preview and Pop-up
messages under Notifications are selected.
4. If the problem persists, back up your data and go to Settings > Backup & reset >
Factory data reset to restore the factory settings.
10.9 Why is the image attached to the multimedia message
I sent to another phone unclear?
Attachments to a multimedia message can't exceed 300 KB. If an image is too large, it will be
automatically compressed before being attached to the message, as a result of which, the
image resolution will decrease. To send a large image, use WeChat or Email instead.
10.10 Why does my phone prompt twice for a new
incoming SMS?
If a third-party application is installed on your phone, the default messaging app and
third-party messaging app will prompt new SMS reception at the same time. Please uninstall
the third-party messaging app if you do not need it or set it as the default messaging app.
10.11 Why doesn't my phone play any tone for received
SMSs?
1. Check whether the ringtone volume is muted.
2. Go to Messaging > Menu > Settings > General > Tone. Check whether you have set a
tone for SMS.
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