SUN2000-(12KTL, 15KTL, 17KTL, 20KTL)-M0
User Manual
Copyright © Huawei Technologies Co., Ltd.
Troubleshooting Suggestion
Cause ID = 1
The privilege certificate has
entered the grace period.
The privilege feature will
be invalid soon.
1. Apply for a new certificate.
2. Load the new certificate.
Cause ID = 1
1. The flash memory is
insufficient.
2. The flash memory has bad
sectors.
Turn off the AC output switch and
then the DC input switch. After 5
minutes, turn on the AC output
switch and then the DC input switch.
If the fault persists, replace the
board, If the upgrade fails several
times, contact your dealer or Huawei
technical support.
Cause ID = 1
The power meter
communication is interrupted.
1. Check that the power meter
settings are based on the actual
model.
2. Check that the communications
parameters for the power meter
are the same as the SUN2000
RS485 parameter settings.
3. Check that the power meter is
powered on, and the RS485 cable
is connected correctly.
Cause ID = 1
The inverter detects that the
phase voltage exceeds the
transient AC overvoltage
protection threshold.
1. Check whether the grid
connection voltage exceeds the
upper threshold. If yes, contact
the local power operator.
2. If you have confirmed that the
grid-tied voltage exceeds the
upper threshold and have
obtained the consent of the local
power operator, modify the
overvoltage protection threshold
through the mobile phone app,
SmartLogger, or NMS.
3. Check whether the peak power
grid voltage exceeds the upper
threshold.
Contact your dealer or Huawei technical support if the measures listed in the Troubleshooting
Suggestion column have been taken but the fault persists.