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Rev 1.0 9/21
Maintenance and Troubleshooting
Unqualified Applications
• Do not shoot extremely bright objects for a long period of time, such as sunlight, ultra-bright light sources, etc.
• Do not operate close to powerful electromagnetic radiation, such as TV or radio transmitters, etc.
Troubleshooting
• No image
o Check whether the power cord is connected, voltage is OK, & Power LED is illuminated.
o Check whether the camera can “self-test” after startup (camera will do a brief pan/tilt tour and return to the
home position, or preset 0, if that preset is set).
o Check that the video cable is connected correctly.
▪ If SDI, make sure that the destination device is accessing the SDI port that you plugged into.
▪ If HDMI, make sure that the destination device is accessing the HDMI port that you plugged into.
o Check that the lens cap is not installed onto the camera lens.
o Check that the iris is not closed.
• Abnormal display of image
o Check the rotary dial on the back of the camera. Be sure to use a resolution and frame rate that is supported by
your software / hardware.
• Image is shaky or vibrating
o Check whether the camera is mounted solidly or sitting on a stead horizontal and level surface.
o Check the building and any supporting furniture for vibration. Ceiling mounts are often affected by building
vibration more than wall mounts.
o Any external vibration that is affecting the camera will be more apparent when in tele zoom (zoomed in)
settings.
Control
• IR Remote controller does not control the camera
o Does one of the four (4) “Camera Select” buttons (top row of remote) light up when you press any of the
buttons on the remote?
▪ If not, change the batteries in the remote
o Are the camera and remote set to the same IR address? When “Display Info” is enabled (within P/T/Z) in the
OSD, the camera will display it’s IR address upon start up. Set the IR remote to the same IR address to control
the camera.
o Try removing other sources of IR interference (e.g. sunlight, fluorescent lighting, etc.)
• Serial communication does not control the camera
o Make sure the camera is on and functioning with the IR remote controller.
o Verify that the RS-232/RS-485 cable is connected correctly and using the proper pinout.
o Verify the communication settings of the control software or device (e.g. joystick).
o Verify that the communication port on the controlling device is activated (e.g. Com port on PC).
o Verify that all communication settings in the OSD Setup Menu correlate to the commands being used (e.g.
VISCA address).
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