Messages
Number Message Cause Action
2 No loop signal The product is at the docking
point and has no F-field.
Change the position of the charg-
ing station.
The power supply to the charging
station is not connected.
Check the wall socket connection
and whether an earth-fault break-
er has tripped. Check that the low
voltage cable is connected to the
charging station.
The low voltage cable to the
charging station is damaged or
not connected.
Check that the low voltage cable
is not damaged.
Check that it is properly connec-
ted to the charging station and to
the power supply.
The pairing between the product
and the charging station is bro-
ken.
Put the product in the charging
station and generate a new loop
signal.
Disturbances from metal objects
(fences, reinforcement steel) or
buried cables.
Change the position of the charg-
ing station.
ECO mode is activated and the
product has attempted to start
outside the charging station.
Put the product in the charging
station and start the product.
8 Wrong PIN code Wrong PIN code has been en-
tered. Five attempts are permit-
ted, then the keypad is blocked
for a period of time.
Enter the correct PIN code. If the
PIN code is incorrect, use the link
in the app to send the PIN code
to your registered e-mail address.
If you have not registered an e-
mail address, refer to
To recover
the PIN code on page 11
.
9 Trapped The product is stuck in a small
area behind a number of obsta-
cles.
Check if there are any obstacles
which make it hard for the product
to move on from this location.
The product cannot find the
charging station or the work area
because there is no specified
transport path or the transport
path is blocked.
Define a transport path or remove
the obstacle.
10 Upside down The product is leaning too much,
or has turned over.
Turn the product the right way up
and rectify the reason.
38 - Troubleshooting 1541 - 001 -
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