Chapter 6. Solving problems
This section provides basic troubleshooting information to help you resolve some
problems that might occur. See the Computer Support flowchart on the following
page for further information.
If you cannot locate and correct the problem using the information in this chapter,
refer to “Chapter 7. Getting help, information, and service” on page 75 for more
information.
Diagnostic tools overview
The following tools are available to help you identify and resolve hardware-related
problems:
v Computer Support flowchart
The Computer Support flowchart on the following page will help you determine
how to access help from IBM and register your computer.
v POST beep codes and error messages
The power-on self-test generates beep codes and messages to indicate successful
test completion or the detection of a problem. See “POST” on page 51 for more
information.
v Diagnostic programs
The system diagnostic programs are stored on the Device Driver and IBM
Enhanced Diagnostics CD. These programs are the primary methods of testing the
major components of your computer. See “Diagnostic programs and error
messages” on page 52 for more information.
v Troubleshooting charts
These charts list problem symptoms and steps to correct the problems. See the
“Troubleshooting charts” on page 59 for more information.
v Customized support page
On the World Wide Web you can create your own customized support page
specifically for your computer, including frequently asked questions, parts
information, technical hints and tips, and downloadable files. You can also
choose to receive electronic mail (e-mail) notifications whenever new information
becomes available about your registered products.
The benefits of registering and profiling your IntelliStation include using the
IBM Online Assistant to diagnose problems, and participating in the IBM
discussion forum. For more detailed information about registering and creating a
customized profile for your IBM products, visit the following World Wide Web
addresses:
– http://www.ibm.com/pc/register
– http://www.ibm.com/pc/support
© Copyright IBM Corp. 2000 49
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