IBM Power PS700 Problem Determination And Service Guide

See the online information or the BladeCenter Management Module User's Guide for more information about
the event log.
Checkout procedure
The checkout procedure is the sequence of tasks that you should follow to diagnose a problem in the
blade server.
About the checkout procedure
Review this information before performing the checkout procedure.
v Read the Safety topic and the “Installation guidelines” on page 233.
v The firmware diagnostic program provides the primary methods of testing the major components of
the blade server. If you are not sure whether a problem is caused by the hardware or by the software,
you can use the firmware diagnostic program to confirm that the hardware is working correctly. The
firmware diagnostic program runs automatically when the blade server is turned on.
v A single problem might cause more than one error message. When this happens, correct the cause of
the first error message. The other error messages usually will not occur the next time you run the
diagnostic programs.
Exception: If there are multiple error codes or light path diagnostic LEDs that indicate a
microprocessor error, the error might be in a microprocessor or in a microprocessor socket. See
“Microprocessor problems” on page 194 for information about diagnosing microprocessor problems.
v If the blade server hangs on a POST checkpoint, see “POST progress codes (checkpoints)” on page 84.
If the blade server is halted and no error message is displayed, see “Troubleshooting tables” on page
191 and “Solving undetermined problems” on page 227.
v For intermittent problems, check the management-module event log and “POST progress codes
(checkpoints)” on page 84.
v If the blade server front panel shows no LEDs, verify the blade server status and errors in the
BladeCenter Web interface; also see “Solving undetermined problems” on page 227.
v If device errors occur, see “Troubleshooting tables” on page 191.
Performing the checkout procedure
Follow this procedure to perform the checkout.
Step 001
Perform the following steps:
1. Update the firmware to the current level, as described in “Updating the firmware” on page
263.
2. You might also have to update the management module firmware.
3. If you did not update the firmware for some reason, power off the blade server for 45 seconds
before powering it back on.
4. Establish an SOL session; then continue to Step 002. If the blade server does not start, see
“Troubleshooting tables” on page 191.
Step 002
Verify that you have looked up each error code or hung checkpoint and attempted the corrective
action before going to Step 003:
1. If the firmware hangs on an eight-digit progress code, see “POST progress codes
(checkpoints)” on page 84.
2. If the firmware records an eight-digit error code, see “System reference codes (SRCs)” on page
16.
184 Power Systems: Problem Determination and Service Guide for the IBM Power PS700 (8406-70Y)

IBM Power PS700 Specifications

General

Brand	IBM
Model	Power PS700
Category	Server
Language	English