Table 5. ServerGuide Setup and Installation CD (continued)
Symptom Action
The ServeRAID program
cannot view all installed
drives or the operating
system cannot be
installed.
v Make sure that there are no duplicate IRQ assignments.
v Make sure that the hard disk drive is connected correctly.
The operating-system
installation program
continuously loops.
Make more space available on the hard disk.
The ServerGuide
program will not start the
operating-system CD.
Make sure that the operating-system CD is supported by the ServerGuide program. See
the ServerGuide Setup and Installation CD label for a list of supported operating-system
versions.
The operating system
cannot be installed; the
option is not available.
Make sure that the operating-system CD is supported on the server. If the operating
system is supported, no logical drive is defined (RAID servers). Run the ServerGuide
program and make sure that setup is complete.
Troubleshooting tables
Use the following tables to find solutions to problems that have identifiable
symptoms. See the Problem Determination and Service Guide on the IBM System x
Documentation CD for more detailed troubleshooting information. If you cannot find
a problem in these tables, run the diagnostic programs (see “Running the diagnostic
programs” in the Problem Determination and Service Guide).
If you have just added new software or a new optional device and the server is not
working, complete the following steps before you use the troubleshooting tables:
1. Check the system-board LEDs or the LEDs on the front panel (see
“System-board LEDs” on page 72).
2. Remove the software or device that you added.
3. Run the diagnostic tests to determine whether the server is running correctly.
4. Reinstall the new software or new device.
60 System x3200 Type 4362 and 4363: Installation Guide
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