Table 4. Abbreviated list of POST error codes (continued)
v Follow the suggested actions in the order in which they are listed in the Action
column until the problem is solved.
v See the parts listing in the Problem Determination and Service Guide to determine
which components are customer replaceable units (CRU) and which components
are field replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must
be performed only by a trained service technician.
Error code Description Action
I9990301 Hard disk drive boot sector error.
1. Reseat the following
components, depending on the
server model:
v Hot-swap models:
a. Hard disk drive
b. SAS/SATA controller
v
Simple-swap models:
a. Hard disk drive
b. Hard disk drive cable
2.
Replace the following
components one at a time,
depending on the server
model, in the order shown,
restarting the server each time:
v Hot-swap models:
a. Hard disk drive
b. Hard disk drive
backplane
c. SAS/SATA controller
v
Simple-swap models:
a. Hard disk drive
b. Hard disk drive cable
3.
(Trained service technician
only) Replace the system
board.
I9990650 AC power has been restored.
1. Reseat the power cords.
2. Check for interruption of the
external power.
3. Replace the power cords.
ServerGuide problems
The following table lists problem symptoms and suggested solutions.
Table 5. ServerGuide Setup and Installation CD
Symptom Action
The ServerGuide Setup
and Installation CD will
not start.
v Make sure that the server supports the ServerGuide program and has a startable
(bootable) CD or DVD drive.
v If the startup (boot) sequence settings have been changed, make sure that the CD or
DVD drive is first in the startup sequence.
v If more than one CD or DVD drive is installed, make sure that only one drive is set as
the primary drive. Start the CD from the primary drive.
Chapter 5. Solving problems 59
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