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Frequently Asked Questions
Q: I find the chair is too intense to be comfortable. What can I do?
Q: My chair is not performing as expected. What should I do?
Q: I can never seem to get in my Infinity Massage chair, someone is
always in it.
A: Your Infinity massage chair is an amazing combination of programming and robotics.
On occasion the chair just may need to be rebooted. To do this power down the chair and
unplug from the wall for 5 minutes then plug back in and power back up to see if it self-
healed. If you are still having an issue, give Infinity a call at 603-910-5000.
A: We know. It happens. Tell your friends to get their own Infinity Chair.
For more information and access to further questions, and resources, visit our website at
www.infinitymassagechairs.com
Fixing Issues
Q: I’m not a foot massage person, what should I do?
A: Your body needs to become acclimated to therapeutic massage. To be effective, the
massage techniques must compress the tissue in your body. We recommend the following
steps to help get started. Then over time as your body acclimates you can increase the
intensity by reducing the layers between you and the chair.
1. Use Pillow and Pillow pad to reduce upper body intensity.
2. From the In-Use screen, swipe left to get to the Custom Selections screen.
- If airbag pressure is too intense, use the Max Air Settings control to lower
airbag intensity
- If a specific airbag is too intense, use the Air Settings control to turn off
particular regions.
3. Adjust the recline on the remote. More upright will be less intense. Weightless Zero
Gravity Recline will be more intense.
4. If after adjustments and attempt to acclimate, you still experience discomfort,
discontinue use and consult a physician.
A: Turn off Foot Reflexology Rollers. From the In-Use screen, swipe left to get to the
Custom Selections screen. Use the Foot Rollers & Oscillation control to deactivate the
Foot
Reflexology Rollers.
You may also want to use the Airbag Setting control to turn off the Leg/
Foot airbags.
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