APOS A8
05/18
Copyright© 2018 Ingenico
All rights reserved
26
7_Troubleshooting
Q: The terminal cannot be started.
A: The device might be under low energy status or the program may be
damaged. Please make sure the power is enough and then restart your
device. If it still fails, please contact our customer service department
for help.
Q: Printer cannot work.
A: This may be caused by abnormal power supply or incorrect paper
installation.
Check the battery status or the terminal power connection. If the
remaining battery power is insufcient for a complete printing
operation, the printer will not print the paper.
Check the printer roller and if the paper dust cover is correctly installed.
If the problem still exists, please contact our customer service centre.
Q: Transaction Processing Failure
A: Following reasons are likely to cause transaction failure: damaged
magnetic card or smart card SAM card, damaged card reader, improper
operation of card swiping, damaged or unconnected, unconnected
phone line, etc.
Try to use more than one magnetic card to test the transaction, to
conrm the failure is not caused by magnetic card.
Make sure card swiping is operated correctly.
Manually process the transaction instead of card reader. If manual
transaction works, the failure may be caused by magnetic card
reader.
Use more than one smart card to test the transaction, to conrm
the failure is not caused by smart card. Make sure the SAM card is
correctly inserted into the card slot.
Check if the SIM card is installed correctly and local wireless
communication network functions or nor.
If there is still problem, please contact our customer service centre.
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