Technical Manual ICT220 • 30/36
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3. Terminal management system - TMS
3.1. Introduction
Ingenico developed its own Terminal Estate Management System called IngEstate. It is a link
between an organisation with an estate of payment terminals and their merchants. It allows
users to remotely manage payment terminals, modify their software content and interact
with merchants.
3.2. Basic functions
The basic functions are:
− be able to locally download software on a terminal using a direct cable link (usually
RS232);
− be able to remotely download software on a particular terminal using modems and IP
connections;
− be able to remotely download applications and configuration updates to a large estate
of terminals;
− be able to upload terminal configurations and check software status;
− be able to inform merchants when terminals are out of use during maintenance
periods.
3.3. Advanced functions
The advanced functions are extremely various, with new ones being requested frequently:
− draw statistics and reports about terminal configurations;
− optimise automatic call scheduling/download balancing for large estates of terminals;
− be able to display written messages on the terminal, using the display or the printer;
− be able to easily configure a complete terminal (i.e. several applications) and to
download it in one operation;
− be able to analyse the status of terminal software and do only delta downloads (i.e.
only the parts that are damaged or need updates);
− be able to download to either a PIN Pad or a terminal when connected;
− Customise the system easily;
− Integrate with systems such as SAP easily;
− … and many others.