Ingenico iWL2 Series - Troubleshooting Common Issues; Terminal Not Turning On; Telephone Line Connection Failure; Establishing Telephone Connection

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iWL2xxWirelessSeries• 25/28
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900003061R1100004/1050Allrightsreserved
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8. Troubleshooting
Theterminaldoesnotturnon
• Checkthebattery(isitdischarged?,isitconnected?)
Afulldischargedbatterycantakelongchargingtimetorecover
• Connectterminaltotravelerpowersupplyorputitonpoweredbase
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Theterminaldoesnotconnecttothetelephoneline
• Checkthebasepowersupplyandtelephonelinecables
• Checkforbaseelectricalpowernetwork
• CheckforPowerOnEthernetnetwork(POEpoweredbaseonly:optional)
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Theterminalfailstoestablishatelephoneconnection
• Checkthatthetoneofthephonelineisfree
• Checktheconfigurationofthephonelineandnumbertocall
• Gettechnicalsupport
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Cardsarenotread
• Checkifthemagneticcardisswipedcorrectly(withmagneticstripeonterminal
side).
• Swipeagainthecardwiththemagneticstripemovementconstantandrapid
• Checkifthemagneticstripisnotdamaged,groovedorcracked
• Make sure you have inserted correctly the smart card  into the smart card reader
andremovedthecardonlyafterthetransactionisperformed.
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Theticketisnotprinted
• Checkthepresenceandproperpositioningofthepaperroll.
Possiblyadjustthepaperrollfollowingtheinstructionsinthismanual(section4.4
“Installingthepaperroll”)
• Checkthetypeofpaperused(thermalpapermustbeused)
• Verifythermalpapersensitiveside.
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