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iWL2xxWirelessSeries• 25/28

900003061R1100004/1050Allrightsreserved

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8. Troubleshooting

Theterminaldoesnotturnon

• Checkthebattery(isitdischarged?,isitconnected?)

Afulldischargedbatterycantakelongchargingtimetorecover

• Connectterminaltotravelerpowersupplyorputitonpoweredbase

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Theterminaldoesnotconnecttothetelephoneline

• Checkthebasepowersupplyandtelephonelinecables

• Checkforbaseelectricalpowernetwork

• CheckforPowerOnEthernetnetwork(POEpoweredbaseonly:optional)

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Theterminalfailstoestablishatelephoneconnection

• Checkthatthetoneofthephonelineisfree

• Checktheconfigurationofthephonelineandnumbertocall

• Gettechnicalsupport

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Cardsarenotread

• Checkifthemagneticcardisswipedcorrectly(withmagneticstripeonterminal

side).

• Swipeagainthecardwiththemagneticstripemovementconstantandrapid

• Checkifthemagneticstripisnotdamaged,groovedorcracked

• Make sure you have inserted correctly the smart card  into the smart card reader

andremovedthecardonlyafterthetransactionisperformed.

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Theticketisnotprinted

• Checkthepresenceandproperpositioningofthepaperroll.

Possiblyadjustthepaperrollfollowingtheinstructionsinthismanual(section4.4

“Installingthepaperroll”)

• Checkthetypeofpaperused(thermalpapermustbeused)

• Verifythermalpapersensitiveside.

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Ingenico iWL2 Series User Manual

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