instantpot.com | 51
Troubleshooting
Problem Possible reason Try this
The display
remains
blank after
connecting the
power cord.
Bad power connection or no
power.
Check outlet to make sure it is powered.
Inspect power cord for damage. If you notice damage,
contact Customer Care.
The multiooker’s electrical fuse
has blown.
Contact Customer Care.
Error code
appears on the
display and the
multicooker
beeps
continuously.
C1
C3
C4
C6
Faulty sensor. Contact Customer Care.
C7
Heat element has failed. Contact Customer Care.
Not enough liquid.
Add thin, water-based liquid to the inner pot according to
its size.
8 Qt: 2 cups (500 mL / (~16 oz)
C8
Incorrect inner pot is
used.
Only use a stainless-steel Pro Series inner pot with easy grip
handles with the Pro Plus.
E20 Lid is missing. SOMETHING
Lid
The lid is not in the
correct position for the
selected program.
Open and close the lid.
Do not use a lid when using Sauté.
Alt
The target temperature
for safe canning was
not reached.
Touch Cancel. Check that all seals are clean, positioned
correctly, and undamaged. Make sure that you have at
least 1 cup of water in the inner pot before restarting.
Do not pressure can at altitudes above 2000 m (6600 ft).
Refer to the USDA’s Complete Guide to Home Canning
for procedures and limitations.
Food
burn
The inner pot is not in
the multicooker base.
Place the stainless-steel inner pot in the multicooker base.
Food
burn
High temperature
was detected at the
bottom of the inner
pot; the multicooker
automatically reduces
the temperature to
avoid overheating.
Starch deposits at the bottom of the inner pot may have
blocked heat dissipation.
Turn the multicooker off, release pressure and inspect the
bottom of the inner pot.
PrSE
Pressure has
accumulated during a
non-pressure cooking
Smart Program.
Touch Cancel and Quick Release pressure.
Any other servicing must be performed by an authorized representative.
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