Intel Ethernet X520 10GbE Dual Port KX4 Mezz User Manual

Problem Solution
The Link test fails in Intel PROSet, DIAGS, Dell
OpenManage Server Administrator, or ethtool.
l
Make sure the network cable is plugged into the adapter
and link partner.
l
Try connecting to a different port on the link partner.
l
Try attaching a different cable.
l
For gigabit copper connections, make sure the cable is a
4-pair Category 5 or better.
l
For 10 gigabit copper connections, make sure the cable
is a 4-pair Category 6 or better.
l
Make sure the cable length does not exceed spe-
cifications.
l
If the cable is secure, try attaching the cable to a different
port on the link partner or try attaching a different cable.
The Connection tests fail in Intel PROSet.
l
Make sure the network cable is plugged into the adapter
and link partner.
l
Check the connector at both ends of the cable.
l
If the cable is secure, try attaching the cable to a different
port on the link partner or try attaching a different cable.
The Connection test in Intel PROSet reports that it
cannot connect at the adapter's maximum speed
because the link partner does not support that
speed (copper adapters only).
l
Verify that your switch is compatible with your network
adapter port.
l
Make sure the link partner is set to auto-negotiate.
l
For gigabit copper connections, make sure the cable is a
4-pair Category 5 or better.
l
For 10 gigabit copper connections, make sure the cable
is a 4-pair Category 6 or better.
The Cable test fails in Intel PROSet. Failures of the Cable test indicate breaks, shorts, or mis-wirings
in the network cable attached to the adapter. Try reconnecting
the cable or using another cable.
The Fan Fail LED of the 10 Gigabit AT Server
Adapter is on (red).
The fan cooling solution is not functioning properly. Contact cus-
tomer support for further instructions.
Other Items to Check
l
Use the drivers that came with your adapter, or download the latest ones from Customer Support.
l
Make sure the cable is installed properly. The network cable must be securely attached at all connections. If the
cable is attached but the problem persists, try a different cable.
l
For copper connections, make sure the cable is a 4-pair Category 5 for 1000BASE-T or 100BASE-TX or a 4-pair
Category 6 for 10GBASE-T.
l
Make sure the link partners match or are set to auto-negotiate. Make sure the updated driver is loaded.
l
Test the adapter. Run the adapter and network tests described in Testing the Adapter.
l
Check the Common problems table and try the recommended solutions.

Intel Ethernet X520 10GbE Dual Port KX4 Mezz Specifications

General

Interface	KX4
Data Rate	10 Gbps
Form Factor	Mezzanine
Data Transfer Rate	10 Gbps
Product Type	Network Adapter
Controller	Intel 82599
PCIe Version	2.0
Virtualization	Yes
Operating Temperature	0°C to 55°C
Jumbo Frames	Supported
Ports	Dual Port