Intel® Optane™ Memory
Installation Guide May 2019
50 571964-005US
4 Troubleshooting
This section includes examples of errors that could occur during installation of the Intel® Optane™ memory
SW/driver packages. For more information and help on these errors, please also refer to the error code and
message article for more details: https://www.intel.com/content/www/us/en/support/memory-and-storage/intel-
optane-memory/000024113.html or contact Intel Customer Support
NOTES:
Images current from the time of publication. Some text may change as updates are made to the
applications.
Contained below are only samples and not a comprehensive list of errors for all applications.
4.1 Device Detection Issues
If the module is not detected in the Windows environment, or system BIOS, see the following for some
troubleshooting to try and determine what the issue may be
For Intel® Optane™ memory / Intel® Optane™ memory M Series devices:
https://www.intel.com/content/www/us/en/support/articles/000025194/memory-and-storage/intel-optane-
memory.html
For Intel® Optane™ memory H Series devices:
https://www.intel.com/content/www/us/en/support/articles/000033122.html
4.2 Cache Rebuild Occurs On Reboot
If a hard reboot (user presses the power button) or unexpected power loss occurs on a system with acceleration
enabled, upon boot of the system a message stating a cache rebuild is in process will display. This state is
expected, as a result of the power loss.
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