Intercall 600 - Using Intercall 600 Display Units; Display Unit Call Handling

Intercall 600/700 Installation & Operation Guide Issue 4.27 Page 10 of 78
Using Intercall 600 Display Units.
n Two line LCD display. o Show staff button.
p Accept call button.
Standard Call.
A standard call will make a short uninterrupted tone, which repeats every 2 seconds.
The number shown on the left identifies the queue position, where the lowest number is
the oldest call. The right hand side of the display shows the call location. In the example
to the left, there is a call from “BEDROOM 24”.
More than one Call.
When more that one call is active, the calls are scrolled on the display with their
respective queue position.. On the example shown to the left, we have two active calls
“BEDROOM 24” is the oldest call and is in queue position 1. The call from “DINING
ROOM” is more recent and is given queue position 2.
Assistance Call*.
An assistance call will make two short tones which are repeated every two seconds. On
the illustration to the left, there is a standard call from Bedroom 14 and an assistance
call from the Dining Room. The ‘A’ after the call number identifies the call as an
assistance call.
Accepting a calling resident. (Accept Call/Visit)
To prevent several members of staff from responding to the same call, calls are
‘accepted’ at the display units. To accept a call, simply wait until the call you wish to
accept is shown on the top line of the display, then press the Accept Call button. It is
only possible to accept Standard and Assistance calls shown above.
Emergency Call.
An emergency call will make a fast series short tones which are repeated continuously.
On the illustration to the left, the word ‘EMERGENCY’ indicates the urgency of the
call. The accept facility is not
available on emergency calls and the staff must attend the
room to reset. When an ‘emergency’ call is active, all other calls are held in memory
but only displayed when the emergency call is reset.
Locating other members of staff.
To locate other members of staff either in residents rooms or on their way to respond to
calls, simply press and hold the Show Staff button on any display panel. On the
illustration to the left, a member of staff is present in Bedroom 14, indicated by the
small ‘P’ and a member of staff has accepted and is visiting the call from the Lounge,
indicated by the small ‘V’. Numbering of ‘Visit’ and ‘Nurse Present’ events is the same
as standard and assistance calls.
Intercall 600 Call levels and what they mean.
Call – Standard patient call
Assistance –
Staff requiring assistance.
Emergency –
Staff requiring urgent assistance.
Present
– A member of staff is in the room.
Visit – A member of staff has accepted the call at the
display and is on their way to the resident.
o
p
n