Intermec PX4i

Chapter 4 — Troubleshooting and Maintaining the Printer
PX4i and PX6i High Performance Printer User’s Manual 115
The inner edge of the printout is
missing.
Try these possible solutions in order:
• The media may not be properly installed or aligned.
Reload the media. For help, see “Loading Media” on
page 8.
• The small core and supply post may be in the upper
position. Move the post to the lower position.
• The X-start parameter may be set too low. Increase the
setting.
The content on my printout is
compressed.
The print speed may be too high. Lower the print speed.
Nothing shows up on my thermal
transfer printout.
The ink-coated side of the ribbon may not be facing the
media. Reload the ribbon. For help, see “Loading Ribbon”
on page 44.
When I feed or print a label, the
ribbon is not taken up. Instead, it
spills out of the front of the printer.
Make sure Paper Type is set to Thermal Transfer Ribbon
(TTR):
1 On your printer’s keypad, press T to enter the Setup
menu.
2 If you are using Fingerprint, go to Media > Paper Type >
Transfer.
If you are using IPL, go to Media > Paper Type > TTR.
3 Press E.
4 Press T to exit the Setup menu.
The transfer ribbon breaks. Try these possible solutions in order:
• Make sure that your media setting is appropriate for the
type of media you are using.
• Make sure that the ribbon is fitted correctly. Reload the
ribbon. For help, see “Loading Ribbon” on page 44.
• The energy control may be faulty. For help, contact your
Intermec service representative.
The transfer ribbon wrinkles. Try these possible solutions in order:
• You may need to adjust the label stop sensor. For help,
see “Adjusting the Label Stop Sensor” on page 121.
• The printhead pressure may be too high. Decrease the
printhead pressure. For help, see “Adjusting the
Printhead Pressure” on page 124.
Print Quality Problems and Possible Solutions (continued)
Problem Possible Solution