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Appendix
IB Pulse
Wi-Fi Printer Setup/Troubleshooting
The following troubleshooting information is not inclusive and
is meant as a guide only. Other issues and solutions may arise
that are not stated here. The following description of terms are
provided for reference as used in the following troubleshooting
chart:
Issue Probable Cause(s) Remedy
No printers are
listed when
searching for
Wi-Fi printers
Printer is turned off Power up the printer
and restart setup
process
Printer is connected
to a different network
than the IB Pulse
Connect the IB Pulse
to the same wireless
network as the
printer or connect
the Wi-Fi printer to
the same wireless
network as the IB
Pulse
No printers are
congured on the
selected network
Choose a different
Wi-Fi network with
printer already
congured, or add a
Wi-Fi printer to the
selected network
Wireless network is
down
Retry when wireless
network is up and
functioning
Wireless signal
is weak
Move closer to the
Wi-Fi network access
point
Printer is not
supported by the
IB Pulse
For a complete
list of supported
printers, go to www.
interstatebatteries.
com/ibpulse
Unable to send a
test record to the
Wi-Fi printer (error
message will be
displayed by the
IB Pulse)
Printer is turned off Power up the printer
and attempt to print
the test record again
Printer has been
connected to a
different Wi-Fi
network
Follow the Wi-Fi
printer setup
instructions above
to re-add the Wi-Fi
printer to the IB Pulse
Test records are
not printing when
successfully sent to
a Wi-Fi printer
Printer is out of paper Add paper to the
paper tray
Printer low on ink
or toner
Replace ink or toner
cartridges
Go to the Print Hand
website
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