2
Roomba 500 Series Service Process....................................................................................................... 4
01: Customer Call.............................................................................................................................................5
02: Roomba Return Procedure........................................................................................................................6
03: Incoming Roomba Inspection ...................................................................................................................6
04: Roomba Cleaning .......................................................................................................................................6
05: Roomba Software & Charging Reset .......................................................................................................7
06: Roomba Diagnostics: Built-in-Test (BiT)................................................................................................7
07: Capture Built-in-Test Data........................................................................................................................7
08: Roomba Diagnostics: Mobility Test..........................................................................................................7
09: Fix or Replace Roomba..............................................................................................................................8
10: Test Battery.................................................................................................................................................8
11: Test Power Supply......................................................................................................................................8
12: Test Home Base (if applicable)..................................................................................................................9
13: Test Virtual Wall & Light House (if applicable) .....................................................................................9
14: Test Wireless Command Center (if applicable).......................................................................................9
15: Replace Faulty Accessories........................................................................................................................9
16: Pack & Record the Serial Numbers..........................................................................................................9
17: Monthly Data Report to iRobot ................................................................................................................9
Roomba 500 Series Vacuuming Robot................................................................................................. 10
Roomba Terminology.....................................................................................................................................10
Roomba Features and Compatibility............................................................................................................13
Roomba Cleaning Behavior and Technology...............................................................................................15
Service Procedure (based on Built-in-Test Failures)...................................................................................17
Charging Accessories............................................................................................................................ 21
Roomba Battery..............................................................................................................................................22
Roomba Power Supply...................................................................................................................................23
Roomba Home Base........................................................................................................................................25
Roomba Accessories.............................................................................................................................. 27
Roomba Virtual Wall .....................................................................................................................................28
Roomba Virtual Wall Light House ...............................................................................................................30
Roomba Wireless Command Center (Base robot 3.4 and 3.5 only)...........................................................32
Roomba 500 Series Errors.................................................................................................................... 33
Roomba 500 Series Pause Errors(‘uh-oh’ + beeps) .....................................................................................33
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