•
JTAC policies—For a complete understanding of our JTAC procedures and policies, review the JTAC User
Guide located at https://www.juniper.net/us/en/local/pdf/resource-guides/7100059-en.pdf.
•
Product warranties—For product warranty information, visit https://www.juniper.net/support/warranty/.
•
JTAC hours of operation—The JTAC centers have resources available 24 hours a day, 7 days a week,
365 days a year.
Self-Help Online Tools and Resources
For quick and easy problem resolution, Juniper Networks has designed an online self-service portal called
the Customer Support Center (CSC) that provides you with the following features:
•
Find CSC offerings: https://www.juniper.net/customers/support/
•
Search for known bugs: https://prsearch.juniper.net/
•
Find product documentation: https://www.juniper.net/documentation/
•
Find solutions and answer questions using our Knowledge Base: https://kb.juniper.net/
•
Download the latest versions of software and review release notes:
https://www.juniper.net/customers/csc/software/
•
Search technical bulletins for relevant hardware and software notifications:
https://kb.juniper.net/InfoCenter/
•
Join and participate in the Juniper Networks Community Forum:
https://www.juniper.net/company/communities/
•
Create a service request online: https://myjuniper.juniper.net
To verify service entitlement by product serial number, use our Serial Number Entitlement (SNE) Tool:
https://entitlementsearch.juniper.net/entitlementsearch/
Creating a Service Request with JTAC
You can create a service request with JTAC on the Web or by telephone.
•
Visit https://myjuniper.juniper.net.
•
Call 1-888-314-JTAC (1-888-314-5822 toll-free in the USA, Canada, and Mexico).
For international or direct-dial options in countries without toll-free numbers, see
https://support.juniper.net/support/requesting-support/.
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