NOTE: For international or direct-dial options in countries without toll free numbers, see
https://support.juniper.net/support
If you are contacting JTAC by telephone, enter your 12-digit service request number followed by the
pound (#) key for an existing case, or press the star (*) key to be routed to the next available support
engineer.
The support representative validates your request and issues an RMA number for return of the component.
Packing a QFX5120 Switch or Component for Shipping
If you are returning a QFX5120 switch or component to Juniper Networks for repair or replacement, pack
the item as described in this topic.
Before you begin packing the switch or component, ensure you have:
•
Followed all the steps listed in “Contacting Customer Support to Obtain Return Material Authorization”
on page 154.
•
Retrieved the original shipping carton and packing materials. Contact your JTAC representative if you
do not have these materials, to learn about approved packing materials. See “Contacting Customer
Support to Obtain Return Material Authorization” on page 154.
•
Ensure you understand how to prevent electrostatic discharge (ESD) damage. See “Prevention of
Electrostatic Discharge Damage” on page 191.
1.
Packing a QFX5120 Switch for Shipping | 155
2.
Packing QFX5120 Switch Components for Shipping | 157
Packing a QFX5120 Switch for Shipping
If you need to transport the switch to another location or return the switch to Juniper Networks, you need
to pack the switch securely in its original packaging to prevent damage during transportation.
Before you pack the switch:
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