MULTICAL® 21 & flowIQ® 2101 /..02 /..03 TECHNICAL DESCRIPTION
Kamstrup A/S •Technical Description • 5512-897_J1_GB • 06.2016 67
18 Troubleshooting
The meter has been constructed, with a view to quick and simple installation as well as long and reliable
operation at the consumer. The meter housing is hermetically closed and any repair requires that the
sealing is broken. Therefore, repairs (including battery replacement), must be carried out by Kamstrup A/S.
However, if operating problems are experienced, the table below is for troubleshooting.
Before sending the meter, to repair or to check, please use the error detection table below to help you
clarify the possible cause of the problem.
No display function
(empty display)
Send the meter to Kamstrup A/S
Info code DRY flashes in the
display
The meter is not water-filled
Air the installation. The info code
disappears when the meter is
water-filled
Info code RADIO OFF flashes in
the display
The meter is still in transport
mode with the built-in radio
transmitter turned off
The radio switches on and the info
code disappears when the first ½
liter of water has run through the
meter
Info code REVERSE flashes in the
display
The meter is mounted with
water flow in the wrong
direction
Mount the meter in accordance
with the flow arrow on the side of
the meter case
19 Disposal
Kamstrup A/S holds an environmental certification according to ISO 14001, and as part of our environment
policy we use materials, which can be recovered environmentally correct to the greatest possible extent.
• Disposal by Kamstrup A/S
Kamstrup A/S accepts worn-out meters for environmentally correct disposal according to previous
agreement. The disposal is free of charge to the customer, except for the cost of transportation to
Kamstrup A/S.
• The customer sends for disposal
The meters must not be dis-assembled prior to dispatch. Hand in the complete meter, for approved
national/local disposal. Enclose a copy of this page in order to inform the recipient of the contents.
• Disposal by the customer himself
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