8 Service and Maintenance
200 E364xA User’s and Service Guide
Types of Services Available
If your power supply fails within three years of the original purchased date,
Keysight will repair or replace it free of charge. If your unit fails after your three
years warranty expires, Keysight will repair or replace it at a very competitive
price. Keysight will make the decision locally whether to repair or replace your
unit.
Standard repair service (worldwide)
Contact your nearest Keysight Service Center. They will arrange to have your
power supply repaired or replaced.
Repacking for Shipment
If your unit is to be shipped to Keysight for service or repair, you need to:
– Attach a tag to the power supply identifying the owner and indicating the
required service or repair. Include the instrument model number and full serial
number.
– Place the power supply in its original container with appropriate packaging
material.
– Secure the container with a strong tape or metal bands.
If the original shipping container is not available, place your unit in a container
which will ensure at least 4 inches of compressible packaging material around all
sides of the unit. Use static-free packaging material to avoid additional damage to
your unit.
Keysight recommends that you always insure your shipments.
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