Keysight CXG, EXG, and MXG X-Series Signal Generators Service Guide 33
Overview
Contacting Keysight Technologies
Contacting Keysight Technologies
Before contacting Keysight, read the warranty information that is shipped with
your signal generator. If your signal generator is covered under a maintenance
agreement, be familiar with its terms.
Assistance with test and measurements needs, and information on finding a
local Keysight office is available on the Web
at: http://www.Keysight.com/find/assist
If you do not have access to the internet, contact your local field engineer.
Be prepared to provide the following information:
— a complete description of the failure
— if the signal generator was dead on arrival (DOA) or if it functioned prior to
failure
— the model number, all options, and the serial number of the signal
generator
— the firmware revision date
— if the self tests have been run
In any correspondence or telephone conversation, refer to the signal
generator by its model number and full serial number. With this
information the Keysight representative can determine whether your
signal generator is still within its warranty period.
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