Essential Series Gold and Platinum
32
Frequent Regeneration
Problem Possible Cause Solution
1. High water usage. A. Customer uses more water than
expected
B. Leak in plumbing or fixture (greater
than minimum flow rate required
for metering).
A. Inform customer of expected
frequency based on actual usage
B. Repair the leak
2. Unit regenerates more frequently
than necessary.
A. Incorrect AccuDial setting
B. Meter disc not moving and
regeneration start pawl in gap
C. Control valve stuck in “Open”
position (causes continuous
regeneration) due to debris under
seal or stray pressure signal
D. Incorrect meter gearing
A. Adjust AccuDial
B. Refer to “Hard Water
Troubleshooting” section step 1
C. Remove debris (if present) or
replace level 1 (stray pressure signal
due to poor seal under ceramic
disc)
D. Rework the meter gearing
3. Lack of understanding regarding
Essential Series units.
Customer is used to electrical units
with timers
Explain to customer that Kinetico
units regenerate based on volume as
opposed to time
Unit Stuck in Cycle
Problem Possible Cause Solution
1. Unit stuck in regeneration /
backwash cycle.
A. Control flow path is plugged at the
regeneration nozzle or regeneration
flow control
B. Regeneration drive pawl and/or
spring is weak or broken
C. Damaged tooth on control disc
D. Eccentric pin is worn/damaged
E. Regeneration gears not moving
A. Clean the regeneration flow path
B. Replace regeneration drive pawl
C. Replace control disc
D. Replace eccentric pin (snap fit)
E. Free obstruction or impediment to
gearing
2. Unit stuck in service cycle. A. Regeneration start pawl broken or
missing
B. Unit will not regenerate
automatically
A. Replace or install regeneration start
pawl
B. Refer to “Hard Water
Troubleshooting” section step 2
Equipment Noise
Problem Possible Cause Solution
1. Unit makes squealing noise during
regeneration.
Control disc not flat or sealing
properly against the ceramic disc.
Replace control disc, balance piston
spring and balance piston O-ring.
2. Unit makes gurgling, hissing, or
bubbling sound (A small amount
of Noise during startup and refill is
normal).
A. Trapped air in piping following
installation.
B. Air being drawn into piping.
C. Brine line and/or valve not air
checking.
A. Release all trapped air from piping.
B. Identify source and fix air leak.
C. Identify and replace faulty parts.
3. Groaning while water being used. High feed pressure. Reduce feed pressure.
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