3-3
TROUBLESHOOTING
Turntable alternates directions
• This is normal and depends on motor rota-
tion at beginning of cycle.
Display shows messages
• Is the display showing an “Oven Status”
screen, with a letter/number code and
instruction to inform KitchenAid? The
oven has detected an internal problem. It
has run a self-checking program and dis-
played the error.
Display shows time countdown, but is not
operating
• On some models, is the Timer in use? See
“Timer” section in the “Use and Care Guide.”
• On some models, is the Demo Mode in
use? See “Demo Mode” section in the “Use
and Care Guide.”
Tones are not sounding
• On some models, are tones turned off?
See “Tones” section in the “Use and Care
Guide.”
Steam is coming from the vent grille
• Some steam is normal.
Fan running slower than usual
• Has the oven been stored in a cold area?
The fan will run slower until the oven warms
up to normal room temperature.
Cooking times seem too long
• Is the cooking power set properly? See
“Cooking Power” section in the “Use and
Care Guide.”
• Are large amounts of food being heated?
Larger amounts of food need longer cooking
times.
• Is the incoming voltage less than speci-
fied in “Microwave Oven Safety?” Have a
qualified electrician check the electrical sys-
tem in the home.
Nothing will operate
• Has a household fuse blown, or has a
circuit breaker tripped? Replace the fuse
or reset the circuit.
• Is the appliance wired properly? See In-
stallation Instructions provided with the mi-
crowave oven.
Oven will not operate
• Is the door completely closed? Firmly
close door.
• Is a spacer (on some models) attached to
the inside of the door? Remove spacer,
then firmly close door.
• Is the electronic oven control set cor-
rectly? See “Microwave Oven Control” sec-
tion in the “Use and Care Guide.”
• On some models, is the Control Lock
set? See “Control Lock” section in the “Use
and Care Guide.”
• Is the magnetron working properly? Try
to heat 1 cup (250 mL) of cold water for
2 minutes at 100% cooking power.
Oven makes humming noise
• This is normal and occurs when the power
supply switches the magnetron on and off.
Oven door looks wavy
• This is normal and will not affect perfor-
mance.
Turntable will not operate
• Is the turntable properly in place? Make
sure turntable is correct side up and is sitting
securely on the turntable support.
• Is the turntable support operating prop-
erly? Remove turntable. Remove and re-
place turntable support. Replace turntable.
Place 1 cup (250 mL) of water on the turn-
table, then restart oven. Do not operate the
oven without turntable and turntable support
working properly.
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